Administrator

Compliance Administrator
Location: Birmingham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent 42.5 hours per week

Salary up to £30,000

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for a motivated and organised Compliance Administrator to join our dedicated team in Birmingham. In this role, you will support the compliance and operational teams, helping to ensure all regulatory requirements are met through accurate record keeping, effective administration, and a high standard of service delivery to residents, clients, and colleagues.

Duties:

• Manage and maintain compliance records, ensuring all certification, servicing, and safety documentation is accurate and up to date
• Schedule and coordinate servicing, inspections, and remedial works with operatives and subcontractors
• Monitor compliance trackers and systems to ensure all properties meet relevant legislative and regulatory requirements
• Liaise with residents to arrange appointments, providing clear, professional communication and a high standard of customer service
• Raise and process works orders, ensuring all job details are accurate and systems are updated accordingly
• Provide administrative support to the wider compliance and maintenance teams as required
• Track outstanding works and follow up to ensure completion within agreed timescales
• Work closely with supervisors and field teams to support effective planning and job allocation
• Maintain accurate records and ensure all compliance systems are updated in real time
• Respond to queries from residents, clients, and colleagues, resolving issues promptly and professionally
• Support reporting activity, audits, and compliance checks
• Ensure all tasks are carried out in line with company procedures, policies, and health & safety requirements

Role Criteria:

• Previous experience in a Compliance Administrator role or a similar administrative position
• GCSEs (or equivalent) in English and Maths
• Experience working in a fast-paced, high-volume environment
• Strong IT skills, including experience using compliance, scheduling, or job management systems
• Excellent organisational, time management, and communication skills
• A customer-focused approach with the ability to manage challenging situations professionally
• Good understanding of compliance, repairs, and maintenance processes (e.g. servicing, safety checks, and regulatory requirements)

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.