Description:
Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Bristol and Chester that prides itself on providing the best in our industry with over 100,00Trustpilot reviews and a 4.8 TrustScore – our customers speak for us!
The role will be responsible for completing, updating and keeping accurate records of customer data. In addition they will manage any customer queries received and will be liaising with insurance companies and internal departments as and when necessary. They will also be responsible for ensuring that customers’ packs are issued, the IT system is up to date, medical consent forms are dealt with effectively, and cash back and vouchers are sent to customers when required.
Key Responsibilities
- Prepare accurate customer policy packs and maintain up-to-date records in databases and client folders.
- Handle incoming mail, scanning, and document management.
- Respond to customer queries via phone and email, liaising with insurers and internal teams as needed.
- Process vouchers and cashback for eligible customers.
- Produce timely, accurate reports and support general business operations with ad hoc tasks.
Skills & Knowledge
- Strong IT proficiency.
- Excellent written and verbal communication with a professional telephone manner.
- Ability to build rapport with customers and colleagues.
- High attention to detail and accuracy in data handling.
Experience
- Essential: Collaborative team player with ability to work independently.
- Desirable: Success in fast-paced, regulated environments and structured, lively workplaces.
Key Competencies
- Organisation and attention to detail.
- Following procedures and delivering results.
- Meeting customer expectations and interacting effectively.
- Continuous learning and applying knowledge.
Why Reassured
What you do at Reassured makes a real impact. You’ll be part of a successful, award-winning and growing company that values your contribution and offers recognition through company-wide incentives and opportunities to get involved in meaningful work.
Benefits include:
- Enhanced annual leave with length of service
- Enhanced maternity benefit
- Employee Assistance Programme
- Medical cash plan
- Virtual GP
- Death in service (3x your basic salary)
- Discounted Life Insurance and Critical Illness Cover
- Referral scheme (up to £2,400 a year per referral)
- Incentives, including annual trips abroad
