Description:
Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a month
Up to £60,000
We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving conversion, retention, and overall customer experience through experimentation, insight, and innovation.
The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance.
Key responsibilities include:
- Owning and optimising the full digital customer journey, with accountability for conversion rate and revenue performance
- Developing and delivering a data-led experimentation roadmap (A/B testing, CRO)
- Using analytics, customer insights, and testing tools to identify opportunities and drive improvements
- Collaborating with product, UX, engineering, and marketing teams to implement winning experiments
- Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders
- Driving a culture of continuous improvement, innovation, and customer-centricity
About You - Proven experience in customer experience, CRO, or product optimisation
- Strong analytical mindset with experience using tools such as Google Analytics, Optimizely, VWO, or similar
- Solid understanding of UX/UI principles, experimentation, and digital optimisation
- Experience working in a cross-functional, fast-paced environment
- Excellent communication skills with the ability to influence stakeholders at all levels
Desirable:
- Experience within insurance, travel, or financial services
- Exposure to personalisation, server-side testing, or AI-driven optimisation
Benefits - Flexible, remote-first working model
- Competitive salary + performance-based bonus
- Opportunity to work in a data-driven, innovative environment
- Clear progression and career development opportunities
- Exposure to multi-brand, international markets
- Collaborative, high-performing team culture
How to Apply If you're excited about driving meaningful improvements in customer experience and want to make a tangible impact, we'd love to hear from you.
Apply now with your CV or reach out directly!
