Description:
Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.
Key Duties & Responsibilities:
- Managing and processing helpdesk phone calls and emails
- Liaising with clients, customers and contract support teams
- Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
- Uploading documents, job numbers, service hours, and contact details
- Supporting the operation to ensure that value for money is being secured from sub-contractors
- Providing effective administrative support to the wider business as and when required
Skills & Experience Required:
- Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
- Strong attention to detail and problem-solving abilities
- Effective communication and interpersonal skills, both verbal and written
- Excellent organisational and multitasking abilities
- Ability to work well under pressure and meet deadlines
- Excellent IT skills, including the use of Microsoft packages
