Description:
Help Desk Assistant
London, NW2
£28,500 + Pension + Parking
If you are a dedicated customer service professional this Help Desk Assistant could be perfect for you, excellent prospects are available to the right person.
Some of your duties will include:
- Based in the Service Department and managing the customer service requirements
- Managing client maintenance requirements and preparing job sheets on the computer system
- Calculating cost of work to be completed and producing quotations for extra work that is needed
- Allocating jobs to be completed to team of Engineers of nominated Contractors and tracking progress
- Placing orders with suppliers for spare parts, checking and processing invoices for payment
- Tracking jobs being completed from instigation point through to delivery, ensuring client satisfaction
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