Helpdesk Administrator
Bolton
Up to £27,000 per annum
Full-time | Permanent
Time Recruitment is proud to be partnering with an exclusive and rapidly growing client in Bolton to recruit a proactive and organised Helpdesk Administrator. This is a fantastic opportunity to join a thriving business where your contribution will directly support smooth operational delivery and exceptional client service.
The Role
As a Helpdesk Administrator, you will be at the centre of day-to-day operations, coordinating both reactive and planned maintenance activities across electrical and commercial fit-out services. You'll manage incoming enquiries, update the CRM system with accuracy, and act as a key point of contact for clients and internal teams.
If you enjoy a fast-paced environment, take pride in staying organised, and thrive on keeping things running efficiently, this role will suit you perfectly.
Key Responsibilities
- Coordinating reactive and planned maintenance schedules
- Managing and prioritising incoming helpdesk requests
- Maintaining accurate CRM records, including project updates and client communication
- Acting as the main point of contact for clients, providing updates and resolving queries
- Liaising with internal departments to support seamless project delivery
- Completing general administrative duties to support the wider team
What We're Looking For
- Strong organisational and communication skills
- Ability to multitask and work under pressure
- A proactive, detail-focused approach
- Previous experience in a helpdesk, scheduling, or administrative role (advantageous)
- Confidence using CRM systems and Microsoft Office
What's on Offer
- Salary up to £28,000 per annum
- Opportunity to join a supportive and expanding organisation
- Long-term career development and training
- A collaborative team environment where your input is valued
