Description:
Chalk Hill Group are seeking an organised and proactive Helpdesk Supervisor to join an SME based in the Bracknell area. Supporting a diverse portfolio of properties, you will play a key role in ensuring maintenance requests and support tickets are managed efficiently, prioritised effectively, and resolved within agreed service levels.
This is an excellent opportunity for someone with strong coordination and leadership skills who enjoys working in a fast-paced environment and delivering excellent customer service.
Key Responsibilities - Oversee the day-to-day operation of the property helpdesk team
- Monitor, allocate, and prioritise incoming maintenance and support tickets across the property portfolio.
- Ensure all requests are accurately logged, tracked, and updated through to completion.
- Coordinate with contractors, suppliers, site teams, and internal stakeholders to ensure timely resolution of issues.
- Supervise a team of three Helpdesk Coordinators.
- Escalate urgent or complex issues where appropriate and provide regular progress updates.
- Produce reports on ticket volumes, response times, and team performance.
- Identify opportunities to improve processes, efficiency, and customer satisfaction.
About You The successful candidate will have:
- Previous experience in a helpdesk, facilities management, property management, maintenance coordination, or customer support environment.
- Experience supervising or leading a small team.
- Strong organisational and prioritisation skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple tasks and deadlines simultaneously.
- Good working knowledge of Microsoft Office and helpdesk/ticketing systems.
- A proactive and solution-focused approach.
What We Offer - Competitive salary of £30,000 - £35,000 depending on experience.
- Opportunity to join a growing and supportive property group.
- Career development and progression opportunities.
- Friendly and collaborative working environment.
- Company benefits package.
If you are an organised team leader with experience managing helpdesk operations and delivering excellent service, we would love to hear from you.
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