Helpdesk Team Leader

Helpdesk Team Leader

Location: Rainham - London

Salary: £30,975

Contract Type: Permanent, Full-Time Hours, Office based

Hours: 42.5 hours per week, Monday to Friday, 8:00am – 5:00pm

About the Role

We are seeking a customer-focused and enthusiastic Helpdesk Team Leader to act as the link between the Helpdesk Operators and the Management Team. This is an exciting opportunity for someone who wants to take ownership of a team and put their own stamp on the role.

The ideal candidate will possess strong multitasking skills and be able to prioritise their workload effectively.

Role Responsibilities

• Provide administrative support to Helpdesk Operators.  

• Lead, manage, motivate and support staff to deliver contractual requirements.
• Delivery of performance reviews and one to one’s and reporting to line manager.
• Arrange and support training for Helpdesk Operators
• Ensure all records and IT data on systems remains updated.
• Overall responsibility for the delivery of a customer focused service to our service users.
• Overall responsible for the co-ordination of Helpdesk Operators

Role Criteria

• Excellent customer service skills
• Good Microsoft Office skills
• Willingness to complete ad hoc tasks as required
• Previous administrative experience
• Previous management experience

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.