IT Apprentice

Employer description:

Frequentis UK, with headquarters in Vienna, is an international supplier of communication and information systems for control centres with safety-critical tasks such as Air Traffic Control, Air Defence, Police forces, Ambulance, Military, Coastguards and Rail. At Frequentis, we make the world a safer place. We are very proud of that and we all know that every day in our roles we can make an impact to the safety of others. Over 500 customers and 49,000 workstations already trust our know-how and proven experience.

Responsibilities:

• Support internal network infrastructure including switches, firewalls, routers, and wireless systems.
• Monitor system performance, run diagnostics, and resolve connectivity issues.
• Maintain security best practices across systems and on-prem environments.
• Support users with IT-related queries, including software, VPNs, and remote access.
• Help manage software subscriptions, user access, and data backups.
• Document procedures, configurations, and changes to the infrastructure.
• Collaborate with the IT team on projects and improvements to infrastructure.

Desirable skills:

• Strong technical skills.
• A methodical, step by step approach to resolving issues.
• Proactive and able to balance competing priorities.
• Effective communicator internally and externally.
• Solutions focussed in how you think and act – you will always find a way.
• Ability to adapt to complex and non-routine work in different environments.
• The ability to work under direction, use discretion and determine when to escalate issues.
• Able to travel – both within UK and to Vienna HQ/ Canada.
• Allow for security vetting from government organisation.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

9am - 5.30pm with 1 hour lunch break.

Benefits:

• Coffee machine.
• Dress down.
• Regular team outings.

Future prospects:

The possibility of full-time employment

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!