IT Service Manager

Description:

Key Responsibilities

IT Operations Management - Own daily IT service delivery across the organisation as the primary internal IT lead.
Technical Support - Provide hands-on support across hardware, software, networks, and user issues.
Cloud Administration - Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.
User Lifecycle Management - Handle new user setup, onboarding, permissions, and system access.
Vendor & Contract Oversight - Manage remaining third-party providers and ensure smooth transition from outsourced services.
Compliance Awareness - Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.
Service Improvement - Implement processes, documentation, and best practices as the internal IT function grows.
Engineering Support - Assist teams using SolidWorks and CAD tools (experience helpful but not required).

Essential Skills & Experience

Strong all-round IT capability across support, infrastructure, cloud, and service delivery.
Experience with AWS and Azure environments.
Ability to work independently and build structure in a transitioning IT landscape.
Confident troubleshooting across Windows, networking, hardware, and business applications.
Excellent communication and stakeholder management skills.

Desirable Skills

Understanding of compliance or similar regulated environments.
Exposure to SolidWorks, CAD, or engineering-focused IT environments.
Experience bringing outsourced IT functions in-house.