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Desktop Support Engineer

London
Category: Support
Added: 11 days ago
Work mode
On-site
Experience
Mid
Employment
Full-time
Salary
£38,000 - £38,000 p/y

What we use:

Servicenow Thin Client Citrix Xenapp 7X Mimecast Iphone Zoom Polycom Windows Server Condeco Workspace SharePoint Teams Outlook Onedrive Active Directory Itil Windows 11 Microsoft 365

Description:

Desktop Support Engineer

£38k + Benefits, London

Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager.

The successful candidate should have the skills and experience included below;

  • A minimum of 4 years’ experience as a Technical Support Engineer
  • Strong communication and interpersonal abilities
  • Good knowledge of a service management tool. ServiceNow would be an advantage
  • ITIL Foundation qualified
  • Excellent problem-solving skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Initiative, willingness to seek and achieve improvements to processes and technology
  • Capable of providing white glove VIP support
  • Confidence in resolving issues that require physical presence, such as hardware installations or network configurations
  • Instructing users through a series of actions, either via phone, email or chat
  • Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service

Technical Skills & Competencies

  • Thin Client management
  • Citrix: XenApp 7.x & Workspace/Receiver
  • Proficient with Operating Systems (Windows 11 / Windows Server)
  • Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
  • Active Directory Users & Computers
  • Laptop / Desktop builds and management
  • Zoom
  • Mimecast
  • iPhone configuration & management
  • Polycom/Condeco Audio Visual management
  • Understanding of networking concepts

Desktop Support Engineer

£38k + Benefits, London

Apply:

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