Description:
We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.
We are excited to present a fantastic opportunity for a customer-focused Onsite Support Analyst to join the team, working directly onsite at a key client location in Woburn, Bedfordshire.
In this hands-on technical role, you will provide expert 2nd line support, assist with infrastructure management and supporting a diverse user base of around 250 users. As part of a dedicated onsite team, you'll collaborate with another Onsite Support Analyst while working closely with the wider team on projects and consultancy services.
Responsibilities:
- Provide 2nd line technical support to users across multiple business units and locations.
- Assist with the management and maintenance of infrastructure, including virtualisation, managed networking, and Microsoft 365.
- Offer expert support for Microsoft Exchange, SharePoint, OneDrive, and Teams.
- Build long-lasting relationships with users and provide high-quality customer service.
- Collaborate with the internal team to deliver projects and support on various IT services.
- Support ongoing IT development and contribute ideas to improve processes and services.
Requirements
- Proven experience in a technical support role, ideally within a Managed Services environment.
- Strong knowledge and hands-on experience with Windows Server and Microsoft 365.
- Proficiency in virtualisation technologies (e.g., Hyper-V) and networking (e.g., Cisco Switching, Unifi Wi-Fi).
- Experience working with Microsoft Exchange, SharePoint, OneDrive, and Teams.
- A proactive, self-motivated attitude with a desire to continually learn and improve.
- Full UK driving license and access to your own vehicle.
- Living within a commutable distance to Woburn, Bedfordshire.
The technical skill set should include:
- Windows Server 2012/2016/2019/2022
- Microsoft 365 (SharePoint, OneDrive, Teams)
- Microsoft Exchange 365
- Webroot Antivirus / ThreatLocker Zero Trust
- Cisco Switching
- Hyper-V Virtualisation
- Datto BCDR
- Active Directory
- HP Switching
- Unifi Wi-Fi
Benefits
- A competitive salary of up to £32,000, based on skills and experience.
- Holiday entitlement of 25 days plus bank holidays, increasing by 1 day for each year of service up to a maximum of 28 days
- Opportunities for career progression and personal development.
- Team social events.
Interested? APPLY now for immediate consideration and become part of a team that celebrates success and supports your career growth!
