Description:
1 line support engineer (MacOS and Windows) - London (Hybrid) - £30,000 - £33,000
Robert Half are working with a IT consulting and managed services client on the recruitment of a talented 1 line Engineer.
This is a hybrid role (4 days onsite, 1 day remote)
What You'll Need:
- 2+ years in a 1 line support position, hands-on with Apple and Windows environments
- Experience with Jamf Pro or Microsoft Intune (endpoint management), and Microsoft 365 administration
- Solid background in a client-facing role, ideally in a managed service provider or multi-client setting
- Proven ability with structured ticketing systems and enterprise environments
- Strong troubleshooting skills across macOS, Windows 10/11, networking fundamentals, and endpoint security
- Scripting ability in Bash or Python (PowerShell advantageous)
Key Responsibilities:
- Administer Apple (macOS) and Windows endpoint management platforms (Jamf Pro, Microsoft Intune)
- Build and deploy device policies, configuration profiles, compliance rules, and security baselines
- Manage device enrolment workflows (Apple Business Manager, Windows Autopilot) and oversee OS/device refreshes
- Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Entra ID (Azure AD), manage users, groups, access policies, MFA, and conditional access
- Implement endpoint security solutions including encryption, patch management, hardening, and compliance controls
1 line support engineer (MacOS and Windows) - London (Hybrid) - £30,000 - £33,000
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