Customer Service Adviser

Location - Trax Park, Doncaster
Salary and Benefits - £27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.

About the Role

We’re looking for an experienced Customer Service Advisor to join our team in Doncaster. In this key role, you’ll be the first point of contact for a portfolio of our Customer Accounts —helping to resolve queries, process orders, and ensure we’re delivering exceptional service.

Through effective relationship management, you will support the customer by handling pricing, delivery information, and order processing from end to end. You will be responsible for driving customer satisfaction, managing key customer inquiries, and collaborating with departments across the business to troubleshoot issues and handle complaints professionally.

You'll work closely with internal teams to ensure swift problem resolution within agreed SLAs. You will also be responsible for maintaining accurate records, recognising patterns in service failures, and supporting business improvement activity to design and implement processes that maximise operational performance and improve customer engagement.

If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience—this role is for you.

About You

• We are looking for someone with previous experience in a customer service or support role, ideally gained within a fast-paced, transactional environment. 
• You will be a strong communicator with excellent interpersonal skills, enabling you to build collaborative relationships and deliver high-quality, customer-focused solutions. 
• An understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms, would be a distinct advantage.
• You will have a proven ability to meet tight deadlines, and have great organisation and time-management skills.  
• A strong contract and commercial awareness, including knowledge of commercial terms and conditions, will also be highly beneficial.
• You will possess English and Maths GCSEs (or equivalent), backed by good analytical skills to effectively understand and interpret data. 
• Confident IT skills are essential, particularly a strong working knowledge of Google Workspace and SAP.

About Unipart

We are a supply chain performance improvement partner.  We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer.  Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon.  Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work.  Our recruitment process is designed to be accessible, inclusive, and based entirely on merit.  We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart.  We welcome applications from everyone, regardless of background or circumstances.  We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation.  Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most.  Adjustments for you:  We want you to perform at your best.  If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know.  We are here to support you.

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Account Coordinator, Order Processing Coordinator, Customer Support Advisor, Customer Relationship Coordinator, Sales Order Administrator, Client Services Advisor, Logistics Customer Coordinator, Supply Chain Customer Adviser

REF-229 611