CX3 Business Analyst

We're looking for a Business Analyst to act as the CX3 subject matter expert, our core screening platform, helping identify opportunities to improve processes, enhance system usage and maximise the value of the platform.

You'll work closely with stakeholders to understand business challenges, recommend practical solutions and, where system changes are required, define clear requirements, user stories and acceptance criteria to support successful delivery and prioritisation of enhancements.

• Act as the CX3 subject matter expert for Reed Screening.
• Gather, analyse and document business requirements.
• Identify process improvement opportunities and operational efficiencies.
• Create user stories, acceptance criteria and process documentation.
• Support testing, implementation and adoption of system changes.
• Work collaboratively with business stakeholders, Product Owners, IT teams and third-party suppliers.
• Support client implementations, tenders and complex system queries.

• Experience in a Business Analyst or similar
• Knowledge of software development and API integration is highly advantageous
• Strong stakeholder management skills.
• Experience supporting system improvements and business change initiatives.
• Understanding of Agile delivery methodologies.
• Experience with tools such as JIRA, Confluence and Visio.
• A proactive, analytical and solutions-focused approach.

• Hybrid working
• 25 days annual leave plus bank holidays and long service awards
• Reed Pension Scheme
• Incentive schemes to win £3,000 holiday vouchers
• Access to industry-leading training and career development opportunities.
• Personal development funding and discount with Reed Courses.
• Access to Reed Reward Hub with access to wellbeing resources, gym discounts, savings with online shopping and cashback.
• Health cash plan giving you cashback on everyday healthcare expenses plus much more!

Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview.