Helpdesk Administrator - Telecommunications

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Responsibilities:

- Communicate with customers via phone & email to assist with inquiries and issues

- Provisioning and managing orders for Broadband, Mobile & VOIP systems

- Keeping customers informed of the progress of their orders

- Perform data entry tasks accurately and efficiently

- Resolve customer complaints in a professional manner

- Maintain a high level of phone etiquette at all times

Candidate Attributes:

- Strong communication skills with the ability to interact effectively with customers

- Excellent data entry skills with attention to detail

- Ability to analyse information and solve problems efficiently

- Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential

Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options

Salary - £25-30k depending on experience + benefits