Helpdesk Infrastructure Engineer

Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team.

This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation.

As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best.

Responsibilities

• Providing 2nd/3rd line technical support to customers.
• Diagnosing and resolving infrastructure, server and networking issues.
• Supporting Microsoft 365, Azure and Windows Server environments.
• Building, configuring and maintaining LANs, servers and private cloud infrastructure.
• Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops.
• Creating and maintaining technical documentation for customer environments.
• Accurately recording incidents, changes and resolutions.
• Occasionally travelling to customer sites to carry out onsite support and installations.

About You

• At least three years' experience gained in an IT support role
• A full driving licence and access to your own vehicle
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently as well as part of a team
• Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices
• A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS.
• Good Understanding of Microsoft 365
• Experience with Microsoft Azure, Intune, Defender
• You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach.

Desirable Skills

• MS technical certification, such as AZ-900, AZ-104 or something similar.
• Hyper-V or Other Hypervisor experience.
• Experience supporting handhelds
• Experience working with Mac, iOS, Android and Linux.

Benefits

• Salary up to £40,000 DOE
• 25 days holiday plus 1 additional day per year after 3 years' service
• Pension
• WFH available for up to two days a week after probation
• Full Private Medical Plan
• Cash Plan
• Performance Bonus Scheme

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