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Product Support Engineer

Owen Daniels
Wolverhampton

Job Details

Work Mode

Remote

Experience

Mid

Employment

Full-time

Salary

£35,000 - £40,000 p/y

Posted Today

Tech Stack

Required technologies & tools

Ip/Iot Nurse Call Fire Alarms Access Control Bms

Sign in to see how your skills match.

Perks & Benefits

Healthcare cash plan
Bonus scheme
Life assurance
Employee discounts
Share scheme
25 days holiday + bank holidays
Pension & salary sacrifice

About the Role

Are you a technical problem solver looking for a new opportunity with a growing technology business? Our client is looking for a Solutions and Product Support Engineer to support IP/IoT, electronic and software-based systems. Experience with fire alarms, Nurse Call, access control, BMS or similar systems would be advantageous, but attitude, problem-solving ability and willingness to learn are equally important.

Product Support Engineer

Permanent | £40,000 DOE | Monday–Thursday 9–5, Friday 9–4 | Wolverhampton

Job Description

  • Provide technical support to customers and internal teams.
  • Troubleshoot electronic, IP and software-based systems remotely and on site.
  • Support product development, testing and implementation.
  • Provide customer training and technical guidance.
  • Produce technical documentation and resolve/escalate issues.


Essential Experience/Skills

  • Electrical/electronic or technical systems experience.
  • Understanding of IP/networked systems.
  • Strong fault-finding and problem-solving skills.
  • Experience with fire alarms, Nurse Call, access control, BMS or similar is desirable.
  • Strong communication skills and a willingness to learn.


Company Benefits

  • 25 days holiday + bank holidays
  • Bonus scheme
  • Pension & salary sacrifice
  • Healthcare cash plan
  • Life assurance
  • Employee discounts, share scheme and other benefits


If you feel you’re a good fit for this position, please click ‘apply’.

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