Sales Administrator

Sales Administrator

Location: Paramount House, Gelderd Road, Birstall, Batley, WF17 9QD

Salary: £28,000 per annum

Hours: 40 hours per week, Monday to Friday

Contract: Full-time, Permanent (Office Based)

Join an Industry Leader in Pet Innovation

At Pet Brands, we're passionate about creating innovative products that improve the lives of pets and their owners across the globe.

As a market leader in the design, development and distribution of pet food, treats and accessories, we proudly manage our own brands alongside internationally recognised licensed brands. Our products are sold in over 58 countries worldwide, and we work with many of the UK's leading retailers to develop market-leading own-label ranges.

Based at our state-of-the-art Innovation Centre in West Yorkshire, we're a fast-growing business driven by creativity, collaboration and a commitment to delivering exceptional products and service.

The Opportunity

We're looking for an experienced Sales Administrator to provide end-to-end support to both our Sales and Operations teams, ensuring excellent customer service and the smooth processing of customer orders.

This is a varied and fast-paced role that sits at the heart of our Commercial team. You'll play a key role in supporting our Account Managers, coordinating customer orders from placement through to delivery, maintaining accurate customer information, and working closely with Operations, Logistics and Product Development to ensure everything runs smoothly.

No two days are the same, so we're looking for someone who is organised, proactive and enjoys working in a busy commercial environment. If you thrive on delivering exceptional customer service, solving problems and building strong working relationships, we'd love to hear from you.

What You'll Be Doing

Sales Administration

• Process customer sales orders accurately and efficiently.
• Manage customer orders from receipt through to dispatch.
• Liaise with customers regarding order status, deliveries and enquiries.
• Support Account Managers with day-to-day administration.
• Maintain accurate customer records within Sage and CRM systems.
• Produce quotations and customer documentation.

Operations Support

• Coordinate dispatches with warehouse and logistics teams.
• Resolve delivery and shipment queries.
• Monitor order progress and proactively communicate delays.
• Support stock and inventory administration.
• Assist with supplier and internal communications as required.

Customer Service

• Deliver exceptional customer service via telephone and email.
• Respond promptly to customer enquiries.
• Resolve customer issues professionally and efficiently.
• Build strong relationships with customers and internal teams.

Sales Support

• Complete retailer New Line Forms accurately and within deadlines.
• Maintain customer price books and pricing schedules.
• Coordinate product samples for customer meetings and product launches.

About You

Essential Skills & Experience

• Previous experience in a Sales Administrator, Sales Support, Customer Service or Operations Administration role.
• Experience processing customer orders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office, particularly Excel.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Customer-focused with a positive, can-do attitude.
• Experience working within a fast-paced commercial environment.

Desirable

• Experience using Sage 200 or a similar ERP system.
• Experience within FMCG, retail, wholesale or distribution.
• Experience completing retailer New Line Forms.
• Experience supporting National Account Managers.
• Knowledge of logistics, dispatch or supply chain processes.

Personal Qualities

We're looking for someone who is:

• Highly organised with exceptional attention to detail.
• Proactive and able to use their own initiative.
• Calm under pressure and able to prioritise effectively.
• A supportive team player who enjoys working collaboratively.
• Positive, adaptable and solutions-focused.
• Commercially aware with a passion for delivering excellent customer service.

What Success Looks Like

In this role you'll:

• Process customer orders accurately and on time.
• Deliver an outstanding customer experience.
• Ensure New Line Forms and customer documentation are completed accurately and on schedule.
• Support the Sales Team in growing and developing customer accounts.
• Maintain accurate pricing and customer information.
• Coordinate product samples, meetings and launches efficiently.
• Build strong relationships across Sales, Operations, Logistics and Product Development.
• Help deliver a seamless customer journey from order placement through to delivery.

Why Join Pet Brands?

At Pet Brands, you'll become part of a friendly, ambitious and growing business where your contribution genuinely makes a difference. You'll work with some of the UK's leading retailers and internationally recognised brands, helping to bring innovative pet products to market.

In return, you'll enjoy a varied role where no two days are the same, working alongside a supportive team in our modern Innovation Centre.

If you're looking for your next opportunity in a fast-paced commercial environment and want to join a company that's passionate about innovation, quality and customer service, we'd love to hear from you.

Apply today and become part of the Pet Brands team.