Customer Support Advisor

Job Title: Customer Support Advisor (Engineering)

Location: Sheffield, S4

Salary: Circa £30,500 + Profit Share Bonus + Excellent Benefits

Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm

At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service.

We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team.

Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge.

About the role

You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery.

Your responsibilities will include:

• Responding to customer enquiries by phone and email
• Preparing quotations and following up with customers
• Processing customer orders and monitoring progress
• Supporting customers with product selection and technical queries
• Working closely with our external sales engineers to deliver excellent customer service
• Building long-term relationships with customers across a range of manufacturing industries
• Keeping customer information and sales records up to date

About you

We're looking for someone who enjoys working with people, solving problems and providing excellent customer service.

You'll ideally have:

• Experience in a customer service, sales support or internal sales role
• Excellent communication skills and a confident telephone manner
• Strong organisational skills and the ability to manage multiple priorities
• Good IT skills, including Microsoft Office
• A positive, proactive and team-focused approach

Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment.

What you'll get in return

• Competitive salary
• Annual profit share bonus (subject to qualifying criteria)
• Private medical insurance
• Company pension
• Group life assurance
• Enhanced holiday allowance
• Full product training and ongoing development
• The opportunity to build a long-term career with a respected and growing international engineering business

If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you.

Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.