Helpdesk Administrator

Our thriving client based in Harlow is recruiting a Helpdesk Administrator to join their growing team. The successful candidate will be responsible for providing first line support to end-users, ensure all service requests, maintenance issues, and operational queries are logged, prioritised and allocated promptly while maintaining high standards of customer service and compliance. You will be required to assist our client’s team of Contracts Managers with administration duties.

This working hours for this role are 8.00am-5.00pm Monday-Friday and offers a competitive salary of £26,000-£27,500 depending on experience.

Role Summary:

• Act as the first point of contact for all service requests via phone, email or through our client’s system.
• Log, track and manage incoming work orders and requests through our client’s system.
• Assign tasks to appropriate teams according to priority and location.
• Monitor agreements and ensure timely completion of tasks.
• Maintain accurate records of communications, job statuses, and updates in the system.
• Escalate unresolved or urgent issues to relevant supervisors or managers.
• Generate regular reports on performance metrics, job completion, and compliance tracking.
• Support the team with general administrative tasks, including document control, data entry, and filing.
• Liaise with clients and internal departments to ensure high-quality service delivery.
• Preparing small work quotations
• Costing Jobs ready for invoicing
• Assist other departments with ad-hoc duties, as and when required.
• Order materials and supplies for jobs.

Experience Required:

• Proven experience in a helpdesk or administrative role, preferably in facilities or similar.
• Excellent communication and customer service skills.
• Good computer skills and analytical skills.
• Good organisational and planning skills.
• Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful, taking relevant information to achieve a solution
• Demonstrated ability to write and provide simple and accurate instructions.
• Knowledge of maintenance terminology or facilities management processes.
• Previous experience in a busy department.
• Understanding of word and excel & Microsoft 11.
• Ability to work under pressure and manage competing priorities.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search.