About Support jobs
IT support is the entry-level backbone of UK tech hiring, and the 59 roles currently listed on Geekery.io span the full career ladder. 1st-line / service desk is the largest cluster — entry-level roles answering tickets, resetting passwords, and triaging issues. 2nd-line is next — engineers who take the more complex tickets escalated from service desk and resolve them. 3rd-line and infrastructure is the senior tier — engineers handling major incidents, infrastructure changes, and project work. A meaningful fourth cluster is MSP (managed-service provider) roles — engineers working for outsourced IT companies serving multiple clients.
UK IT support salaries: 1st-line £22,000–£28,000, 2nd-line £28,000–£35,000, 3rd-line / sysadmin £18,562–£85,000, senior infrastructure £45,000–£55,000, and IT manager £35,608–£38,784. The UK median sits around £30,000 for support roles — lower than engineering roles, reflecting the entry-level weighting.
IT support is the least remote-friendly discipline on Geekery.io — most roles are on-site or hybrid because support work is tied to specific physical environments (offices, data centres, retail stores). Roughly 15–20% offer full remote, mostly in senior infrastructure roles where remote work is feasible.
The most common tech and tools: Windows (overwhelmingly — most UK support environments are Microsoft shops), Active Directory, Microsoft 365, Exchange, networking basics (TCP/IP, DNS, DHCP, VPN), Mac support at creative and design-led employers, and increasingly cloud platforms (Azure, AWS) at senior infrastructure level.
If you’re starting your IT career or moving into IT support from another field, the realistic entry path is 1st-line service desk — most employers don’t require prior experience for entry roles, and career progression from 1st-line to 3rd-line over 3–5 years is well-trodden. Common certifications include CompTIA A+, Network+, Security+, Microsoft certifications (MTA, MS-900), and ITIL Foundation for process-heavy environments.
